Cancellation & Rescheduling Policy

Plans change, and we can accommodate all reasonable requests. Sometimes there are hard costs
involved but we’ll work with you to reduce or avoid them altogether. Please direct all cancellation
and rescheduling emails to info@trainingphiladelphia.com

Cancellations

» Cancellations made more than 5 days before a course date qualify for a full refund minus a $25 administration fee per student.

» Cancellations made less than 5 days before a course do not qualify for a refund but the class may be rescheduled.

» We are not able to offer refunds or rescheduling for no-shows or uncompleted courses.

Rescheduling

» There is no charge for rescheduling when you inform us at least 3 days before the course.

» An administration fee of $50 per person is charged when rescheduling 2 days or less before a course.

» Student substitutions are free. If you cannot take a course maybe your colleague can. Just let us know.

» It is rare that classes do not run as scheduled but we do reserve the right to reschedule previously confirmed classes.