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    Dealing with Difficult People 2 Days | Groups only | 14 hours | $795 PLUS TAX

    Some people, despite our best efforts, leave us feeling frustrated and annoyed. The ability to handle difficult people and manage disruptive behaviour is a life changing skill. Thankfully, it’s one you can learn and this workshop teaches you how. You’ll come away with practical knowledge that makes you stronger.  Prerequisite: none 

    We run this course for groups only

    This course is customized to suit your needs. It can be formatted as a two-day event or as one day with a follow-up day scheduled later. Either way, you will learn and practice skills that help you deal with difficult people, effectively and painlessly. You will learn:

    • » how to disagree without escalating the conflict
    • » how to be in control and remain in control
    • » how to confront unacceptable behaviour
    • » how to avoid the cost of bad behaviour in your workplace
    • » when to walk away from a difficult situation
    • » how to successfully negotiate
    • » how to be constructive no matter what

    This workshop is enriched by discussion, exercises, role play, and group problem-solving. The lessons learned in this workshop will have far-reaching benefits to enrich your relationships and increase your personal effectiveness while reducing stress and uncertainty.

    • Runs on request for 5 or more